ROLE DESCRIPTION

As an Account Associate on our agency team, you’ll work in a sales support and customer outreach role, helping create new business opportunities by connecting with prospective customers, former customers, and leads.

Your primary focus will be outbound outreach, follow-up, and appointment setting for our licensed sales team. You’ll work from agency-provided lead and prospect lists, reconnect with former customers, follow up with people who have previously expressed interest, and help move promising opportunities to the next step.

This is not primarily an account-service position. We’re looking for someone who enjoys talking with people, is comfortable picking up the phone, and can consistently turn outreach into conversations and opportunities.

No insurance experience or insurance license is required to start. We’ll provide training and help you learn the business.

RESPONSIBILITIES

• Make outbound calls to prospective customers, former customers, and leads
 • Reconnect with former customers and previous prospects to identify new opportunities
 • Follow up consistently with leads and interested prospects
 • Generate interest and schedule appointments or next steps with licensed team members
 • Maintain accurate notes and organized follow-up lists
 • Support agency lead-generation, marketing, and sales campaigns
 • Communicate professionally and create a positive first impression of our agency
 • Work toward agreed-upon outreach, appointment, and opportunity goals

WHAT WE’RE LOOKING FOR

• Comfortable initiating conversations and making outbound phone calls
 • Friendly, confident, and professional communication
 • Dependable and consistent with follow-up
 • Self-motivated and comfortable working toward measurable goals
 • Organized and able to manage multiple leads and follow-up opportunities
 • Coachable and interested in developing sales and communication skills
 • Previous sales, customer service, retail, hospitality, appointment-setting, call-center, or similar experience is helpful but not required
 • Previous insurance experience is welcome but not required

SCHEDULE

We are primarily looking for someone to work part-time, approximately 15–20 hours per week with our agency. We have flexibility in how those hours are scheduled for the right candidate.

If you are looking for full-time employment, we still encourage you to apply. We have experience partnering with other local State Farm agents on shared team member arrangements to provide full-time schedules, allowing the right person to work with more than one agency while maintaining a consistent full-time schedule.

GROWTH OPPORTUNITY

We see this as an entry point into a larger insurance career for the right person. A successful team member may have the opportunity to pursue insurance licensing, take on additional responsibilities, and potentially advance into a full-time Account Manager or other licensed agency position.